FAQ

Preorder:

We are so thankful for your support as we expand our product line! Please note that when placing an order that contains pre-order items your entire order will be held until the pre-order items are ready to ship. If you want to be notified when a product is ready for shipment, please sign up for our newsletter and follow us on Instagram @yvetteparis.

Out of Stock:

We make every effort to maintain a sufficient stock of items on our website, but it is still possible for items to be sold out. Do not hesitate to contact us to find out when your favorite products will be available again. If you want to be notified when a product is back in stock, please sign up for our newsletter and follow us on Instagram @yvetteparis.

Return

Return Period:

Returns are accepted on unused, unopened, and undamaged products purchased directly from our website within 14 days of receipt.

Conditions of Return:

To be eligible for a return, the product must meet the following conditions:

• The product must be in its original packaging, unopened, and unused.
• Proof of purchase, such as an order confirmation or receipt, is required.

Please note, we are unable to accept returns for items that:

• Have been used or partially burned.
• Are purchased during final sale or promotional periods.
• Were not purchased directly from our website (for third-party purchases, please contact the original seller).

Method of Return:

Contact Us with your:

• order number,
• a brief explanation of your issue, and
• any necessary photos for damaged items.

Once your return request is approved, we will provide you with a return authorization and shipping instructions.

For approved returns, you are responsible for the return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Return for defective or damaged product:

Please follow the same steps as for a normal return and we will cover shipping costs for the returned item. We do not consider damage that has occurred through wear to be a fault.

Exchanges

Exchanges are available for products that arrive damaged or defective. Please contact us within 7 days of receiving your order to arrange for a replacement. We will require a photo of the damaged item and your order confirmation to process the exchange.

Refund

Once your return is received and inspected, we will notify you of its approval. Refunds will be processed to the original payment method within 10 business days. Please note that shipping fees are non-refundable.

If you haven’t received your refund after 10 business days, please first check with your bank or credit card company. If there is still an issue, contact us for further assistance.

Payment:

Can I safely use my credit card on your website?

A secure payment system has been implemented on the Yvette online store. Payments are made on an external platform through a payment provider that offers 3D Secure security measures.

Can I use multiple methods of payment for a single order?

Only one credit card may be used per order.

Order

How can I check the status of my order?

Status order updates are sent to your email. If you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder. These emails usually do not appear in general email searches and may only appear when specifically searching your spam and deleted emails folders. We recommend searching these email sections with your order number to search for your emails.

If you purchased your order online while logged into your account, you may find order status updates through your account.

I haven’t received a confirmation email

If your order has been taken into account, you will quickly receive a confirmation email with your order number. It may happen that your confirmation email is automatically filed in your ‘Spam’ folder. If you cannot find your confirmation email, please contact us via our contact page, and we will send you another confirmation email.

How can I receive my invoice?

Your invoice is available at any time in your user account under “My Account” – “My Orders” section. If you are unable to find the page then please contact us via our contact page to send in your request.

Can I make changes to my order?

Should you need to cancel or change your order, please contact us as soon as possible; we will make every effort to accommodate your request. Please note that we cannot guarantee that your order may be adjusted once it has been submitted.

Processed orders may not be cancelled or modified; however, you may return your item subject to our return policy.

Do you offer Gift Packaging?

All orders come in our bespoke Yvette packaging and ribbon wrapping for the ultimate gifting experience.

Can I include a personalized gift message with my order?

All orders have the option to include a gift message on a signature Yvette card, which will be enclosed in an envelope and sent along with the purchased items. For this option, please write your message in the designated area during the checkout process.

Shipping:

When will my creation ship?

All creations ship within 48 hours unless ordered on a weekend or holiday.

How long will my creation take to arrive?

Delivery lead times and fees depend on your delivery address.

Which countries do you currently ship to?

Yvette currently ships to the following countries:

Are there any additional charges for taxes and duties?

For all international shipments, the recipient is responsible for any duties or taxes.

Delivery:

Can I change my delivery address?

If there is a mistake in the delivery address entered or you wish to change your delivery address, your delivery address can only be changed for a short period of time after your order has been confirmed. If the order was placed within a short window of time, you may have the possibility to modify it by contacting us. We will let you know if by that point anything can be changed and if so, how to do so. Please note that we cannot guarantee that your order may be adjusted once it has been submitted.

Order Tracking:

How can I track my order?

You will receive a tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of the relevant carrier. If you have a yvetteparis.com account, you can do this in the “My Account” section. Here you will find the status of your order and its estimated delivery date. You will also be able to sign up to receive an SMS notification when your order is on its way, out for delivery and delivered.

Rituals of Care for Your Candle

To honor the essence of your Yvette candle and preserve its distinguished fragrance, we invite you to follow these refined gestures:

1. Cultivate the Scent: In the early chapters of your candle’s life, limit each burning ritual to 2 hours. As the wax descends, grace it with sessions of no more than 1 hour to maintain olfactory perfection.
2. A Vigil of Elegance: Never leave your candle unattended. Place it away from drafts, and keep it beyond the reach of children, pets, and delicate materials.
3. The Art of Balance: Should the wick drift, tenderly guide it back to the center while the wax remains supple. Allow the wax to fully set before rekindling its flame.
4. A Pure Flame: If shadows of black smoke appear, refine the wick to a precise, even length—no longer than 5mm—before lighting anew.
5. A Foundation of Grace: Rest your candle upon a heat-resistant surface to safeguard your treasured spaces.
6. An Elegant Farewell: Do not burn your candle to its very end. Preserve at least 5mm of wax at the base, a final tribute to its artistry.
7. Preserve the Essence: Store your candle in a cool, dry sanctuary, ideally between 60°F and 80°F, to maintain its flawless character.
8. Awaken the Flame: For an impeccable debut, light your candle within two months of its arrival, allowing its fragrance to unfold in full splendor.

Each Yvette candle is a singular creation, imbued with unique characteristics. Its burn, much like its beauty, is influenced by both its craftsmanship and the environment it graces.