Refund policy

YVETTE RETURN & REFUND POLICY

At Yvette, each creation is crafted with precision and care to ensure an unparalleled experience. Due to the delicate nature of our candles and our commitment to the highest standards of craftsmanship, all sales are final. Exchanges are not offered at this time. Should you wish to select an alternative creation, you may follow the return process and place a new order separately.

1. ELIGIBILITY FOR RETURNS

Each Yvette creation is meticulously inspected before shipment to ensure the highest quality. However, should you wish to request a return, the following conditions apply:

• Returns must be requested within 14 days of delivery.
• Items must be unused, in their original condition, and in their original packaging.
• Custom, bespoke, or engraved pieces, including limited-edition designs, are final sale and cannot be returned.
• Corporate and bulk orders are subject to specific terms and may not be eligible for return.

To initiate a return, please contact Client Services at contact@yvetteparis.com for further assistance.

2. NON-RETURNABLE ITEMS

For reasons of hygiene and product integrity, the following items are not eligible for return:

• Candles that have been lit or used.
• Items not in their original packaging or missing any accompanying elements.
• Custom, engraved, or limited-edition designs.

3. RETURN PROCESS

To request a return, kindly follow these steps:

1. Contact Client Services at contact@yvetteparis.com within 14 days of receiving your order.
2. Our team will provide return authorization along with detailed shipping instructions.
3. Securely package the item, ensuring it remains in its original, pristine condition.
4. Ship the package using a traceable and insured shipping method. Yvette is not responsible for lost or damaged returns during transit.
5. Once received and inspected, a refund will be processed within 7-10 business days, excluding any shipping fees.

4. DAMAGED OR DEFECTIVE ITEMS

We take the utmost care in crafting and packaging each Yvette creation. Should your item arrive damaged or defective, we kindly ask you to notify Client Services within 48 hours of delivery with:

• Photographic evidence of the damaged packaging and product.
• A detailed description of the issue encountered.

Upon assessment, a suitable resolution will be arranged, which may include a replacement or store credit at our discretion. Refunds will only be issued if a replacement is unavailable.

5. EXCHANGE POLICY

At this time, Yvette does not offer direct exchanges. Should you wish to select an alternative creation, we invite you to follow the return process for your original purchase and place a new order separately.

6. REFUND TIMELINE

• Once a return is received and inspected, a refund will be issued within 7-10 business days.
• Original shipping fees are non-refundable.
• Refunds will be processed to the original payment method. Processing times may vary depending on the financial institution.

7. RETURN SHIPPING COSTS

• Customers are responsible for return shipping fees, unless the item is deemed defective.
• Yvette recommends using a tracked and insured shipping service to prevent loss or damage during transit.

8. CUSTOM & CORPORATE ORDERS

All custom creations, personalized engravings, and corporate orders are considered final sale and are not eligible for return or refund. We encourage clients to review all details carefully before confirming their order.

For further inquiries regarding returns or refunds, please reach out to our Client Services team at contact@yvetteparis.com.

Yvette Paris

A House of Timeless Elegance